FAQs

When will my items ship? 

All in-stock items are processed and shipped within 1–2 business days.

How do I return an item?

Returns will be accepted only for damaged or defective merchandise, or if you did not receive the correct product ordered. If your item fits these criteria, please contact us to notify us of the discrepancy on your order via the Contact Us Form. We will provide additional information in our response.

How do I exchange an item?

Before shipping items back for an exchange, please be sure they meet the following criteria:

You are Within 30 Days of Order Receipt.

The item is unworn and in its original condition, please include the polybag if you still have it.

You are exchanging for a different size of the same style you ordered

If your item fits these criteria, continue below.

Upon receipt and inspection of your item(s) the replacement item(s) will be shipped.

The address for exchanges is:

• Brandor
• Attn:  [Your Order# Here]
• 7255 Standard Dr, Suite B 
• Hanover, MD 21076

Submit exchanges in the original secure packaging along with the packing slip. Please indicate on the packing slip which items are being exchanged and the reason for exchange.

Shipping charges on item(s) exchanged, are nonrefundable and additional shipping for the replacement goods may be charged. We are not responsible for items damaged or lost in transit back to us.